If you are not entirely satisfied with your order, you may be entitled to a refund. To request a refund please read through and follow the steps explained below to help us to process the request as quickly as possible.
To request a refund you must follow the Request a Returns Code process.
NO REFUNDS on returns made for sale/outlet products. A store credit will be made available based on the reason for return.
PLEASE NOTE: ITEMS RECEIVED WITHOUT A RETURNS CODE WILL NOT BE ACCEPTED
- Before you return an item you must complete our returns request from which is available here or by using the big button at the end of this section
- Provided that your request meets return criteria a Returns Code will be issued to you by email within 48hrs.
- Return items should be packed into the original packaging and all the labels/manuals and packaging still attached. A return address will be provided with your Returns Code. Postage/courier costs are non refundable.
- Only items with a valid Returns Code will be accepted for returns.
Get a Returns Code
Following these instructions will help to get your funds back into your account as soon as possible.
- The returns process must be initiated within 21 days of purchase (unless it is related to a materials/workmanship failure).
- If you wish to exchange a product, you will need to return your purchase for a refund and place a new order.
- A separate Returns Code is required for each order number.
- We are unable to refund the initial shipping cost of your order.
- The item must be in its original condition
- Items on indent are not refundable
- Items returned for refund may incur a restocking fee which can be a high as 40%.
- Package your item(s) in the original postage packaging.
- Please allow up to 14 days for your return to be processed.
- We will notify you via e-mail once we have received and processed the returned product(s). Once the return has been approved, it takes 3-5 days for the refund to be made to your original method of payment.
Liquipro Returns Request Form
To make a return or to request a refund please complete the form below and send it to email@example.com. Provided that your request meets return criteria a Returns Code will be issued to you by email within 48hrs.
Items received without a valid Returns Code will not be accepted.
GOOD RETURN FORM